Totango

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1,811 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2010

Profile Name

Star Rating

1189
512
77
16
17

Totango Reviews

Review Filters
Profile Name
Star Rating
1189
512
77
16
17
Sagarika S.
SS
Sagarika S.
Renewal ManagerEnterprise (> 1000 emp.)
10/09/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Totango - A customer success platform

What I like best about Totango is its clear, actionable customer health insights and the ability to set up automated success plays based on real-time usage and engagement data. It helps prioritize outreach by highlighting accounts at risk or ready for expansion, and its segmentation and task management features make it easy to coordinate follow-ups. The interface is also intuitive, which speeds up adoption across teams.
JA
Jan Emmanuel A.
Customer Success ManagerMid-Market (51-1000 emp.)
10/08/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Totango is the best software that I ever used.

I like the accuracy of the numbers in the dashboard and the way filters work. Implementation is also easy. We use it all the time and the customer support is impeccable.
Dario C.
DC
Dario C.
Customer Success Manager, Regional LeadEnterprise (> 1000 emp.)
10/08/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Incomplete CSM tool

User-Friendly Interface: Clean design and intuitive navigation. Custom Segmentation: Enables targeted engagement strategies.

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HQ Location:
New York, NY

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Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine.

Totango is a Leader in The Forrester Wave™: Customer Success Platforms Report, but it isn’t customer success software. Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine. Totango combines scalable customer management, predictive revenue intelligence, and a strategic post-Sales methodology focused on earning expansion through proof of customer ROI. Revenue leaders from more than 600 organizations globally rely on Totango to drive customer retention, expansion, and deeper post-Sales revenue rigor. To learn more, visit https://www.totango.com/.

Details

Year Founded
2010
Website
www.totango.com