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Totango

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1,810 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2010

Profile Name

Star Rating

1189
511
77
16
17

Totango Reviews

Review Filters
Profile Name
Star Rating
1189
511
77
16
17
Gloria D.
GD
Gloria D.
01/06/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Exceptional Support and Effortless Navigation

The organization of making things easier to navigate. Customer support is knowledgeable and quick to solve an issue.
Verified User in Higher Education
UH
Verified User in Higher Education
01/06/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Totango is a life saver for CSMs

Its really easy to use and review data for key accounts. It helps us csm to review the status of at risk accounts and help resuce the churn
Paz O.
PO
Paz O.
Customer Success Operations Lead
12/11/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great for Customer Success Metrics, But Not for Complex Business Models

I like Totango's interface and the weighted customer health, which is a great component. The automation of workflows is also a great plus if set up correctly, as it takes off the need for our CSMs to remember each task they have to do with every single client. The initial setup was very pleasant and I enjoyed it very much.

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HQ Location:
New York, NY

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Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine.

Totango is a Leader in The Forrester Wave™: Customer Success Platforms Report, but it isn’t customer success software. Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine. Totango combines scalable customer management, predictive revenue intelligence, and a strategic post-Sales methodology focused on earning expansion through proof of customer ROI. Revenue leaders from more than 600 organizations globally rely on Totango to drive customer retention, expansion, and deeper post-Sales revenue rigor. To learn more, visit https://www.totango.com/.

Details

Year Founded
2010
Website
www.totango.com