Product Avatar Image

Totango

Show rating breakdown
1,810 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2010

Profile Name

Star Rating

1189
511
77
16
17

Totango Reviews

Review Filters
Profile Name
Star Rating
1189
511
77
16
17
AD
Ashley D.
10/13/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great for Customer Health, But Needs Better Touchpoint Tracking

- I love that I can see my customer's health. I know which customers I need to spend more time with vs those who are in good condition. - I like that I can easily see revenue tied to each customer and if its gone up or down.
Ayden N.
AN
Ayden N.
10/09/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Overcame Initial Setup Challenges for Seamless Account Management

I appreciate Totango's ability to integrate with AI features and its quick segment-building capabilities. It provides a clear review of forecasting opportunities, churn events, contraction events, and an overall understanding of account health, which significantly benefits my book business.
Sagarika S.
SS
Sagarika S.
Customer Success Management | SAAS | AI Products | HR Products
10/09/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Totango - A customer success platform

What I like best about Totango is its clear, actionable customer health insights and the ability to set up automated success plays based on real-time usage and engagement data. It helps prioritize outreach by highlighting accounts at risk or ready for expansion, and its segmentation and task management features make it easy to coordinate follow-ups. The interface is also intuitive, which speeds up adoption across teams.

About

Contact

HQ Location:
New York, NY

Social

Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine.

Totango is a Leader in The Forrester Wave™: Customer Success Platforms Report, but it isn’t customer success software. Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine. Totango combines scalable customer management, predictive revenue intelligence, and a strategic post-Sales methodology focused on earning expansion through proof of customer ROI. Revenue leaders from more than 600 organizations globally rely on Totango to drive customer retention, expansion, and deeper post-Sales revenue rigor. To learn more, visit https://www.totango.com/.

Details

Year Founded
2010
Website
www.totango.com