Product Avatar Image

TOPdesk

Show rating breakdown
30 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.1
Serving customers since
Profile Filters

All Products & Services

Profile Name

Star Rating

16
11
1
2
0

TOPdesk Reviews

Review Filters
Profile Name
Star Rating
16
11
1
2
0
Danna B.
DB
Danna B.
Clinical Sales Specialist at GE
09/21/2019
Validated Reviewer
Review source: Organic

A highly proficient service management platform.

Topdesk is very easy to implement. The Dashboard shows at a glance how many calls are open, which categories these calls relate to and how the calls are received. Besides that, there is a multitude of reports available to help you find out for yourself what you would like to know from your data.I would highly recommended it.
Kimberly A.
KA
Kimberly A.
Machine Learning and Computer Vision Engineer at NCR Corporation
09/08/2019
Validated Reviewer
Review source: Organic

A well-organized management system.It offers object management.

It is an amazing tool in getting information about the customers very rapidly. It addresses the reports, incidents, issues, and replies to the questions very quickly. It offers object management, incident management, and operations management very efficiently. It is well-organized and easy to use. The dashboard displays the information of calls at a single glimpse. Moreover, there are multiple reports present to help you know yourself what do you want to know from the data. 
Verified User in Higher Education
AH
Verified User in Higher Education
08/29/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Nice and highly configurable ticketingsystem

I use TOPdesk for all kinds of stuff, but most of times for the automation purposes. We can send an e-mail to TOPdesk in one click, make it import, convert into a ticket, register it to the SLA and inform the customer that it has been registred.

About

Contact

HQ Location:
Delft, Zuid-Holland

Social

@TOPdesk

What is TOPdesk?

TOPdesk is a provider of service management software that helps organizations improve their customer support and service management operations. Founded in the Netherlands in 1993, the company offers solutions designed for IT service management (ITSM), facilities management, and other enterprise service processes. TOPdesk’s software is known for its user-friendly interfaces and customizable functionality, enabling businesses to streamline their service desks and automate various organizational workflows. With a focus on enhancing the customer experience, TOPdesk supports both medium and large enterprises across diverse industries to manage incidents, changes, operations, and assets. The platform also provides analytics and reporting tools to help organizations optimize their service delivery.

Details

Website
www.TOPdesk.com