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TOPdesk

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30 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.1
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TOPdesk Reviews

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Emma B.
EB
Emma B.
Senior .Net Developer at American Software, Inc.
12/02/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

“An efficient IT help desk for service management"

TOPdesk is helpdesk software for your organization is way easier to use and browser-based so you do not need any specific device that can be accessed from anywhere and deployment is very easy. As it is open-source it is easy for the integration of your data in product. It provides better management of services and task assigning. It also helps monitoring your department activities and task and their performance measure.
KK
Keith K.
Digital Marketing
11/17/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

TOPdesk excellent, general administration of IT services.

TOPdesk is ideal, easy to use, and I also get quick answers to questions. It presents spectacular functions which allows me a modular and easily customizable construction. I have the possibility of an easy way to respond to emails to update tickets. It is excellent, contains an intuitive interface, and makes it easy and can understand.
Jenni E.
JE
Jenni E.
Data Analyst at Costco Wholesale
11/16/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

A good tool for customer support.

It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk solution. It has a referring method for execution. It is very easy to organize and enclose the data into the system. From current support requirements to a client information record, the data can be imported. It changes the management demand for mobile phones and VPN access with twofold support.

About

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HQ Location:
Delft, Zuid-Holland

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@TOPdesk

What is TOPdesk?

TOPdesk is a provider of service management software that helps organizations improve their customer support and service management operations. Founded in the Netherlands in 1993, the company offers solutions designed for IT service management (ITSM), facilities management, and other enterprise service processes. TOPdesk’s software is known for its user-friendly interfaces and customizable functionality, enabling businesses to streamline their service desks and automate various organizational workflows. With a focus on enhancing the customer experience, TOPdesk supports both medium and large enterprises across diverse industries to manage incidents, changes, operations, and assets. The platform also provides analytics and reporting tools to help organizations optimize their service delivery.

Details

Website
www.TOPdesk.com