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TOPdesk

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4.1 out of 5 stars
30 reviews
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4.1
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TOPdesk

30 reviews

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

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TOPdesk Reviews

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1
2
0
Fernando C.
FC
Fernando C.
Advertising Sales Manager
11/15/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Optimize the management process in the company.

|TOPdesk
This software is very because it helps me automate emails very quickly and easily. In addition, user questions can be linked through TOPdesk with just one click. The interface is another aspect that I like about this program because I think it is very intuitive, the self-service portal and the operators have a good experience without a doubt. I am also fascinated that he was able to record the incidents quickly, that is, the time it takes me for each record is minimal because I previously set the options for the process.
JT
Jonny T.
Senior Executive Administrative
11/05/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

TOPdesk effective tool addressing incidents via telephone

|TOPdesk
TOPdesk fascinates me because it is simple to use when addressing incidents via telephone, as well as an effective tool to obtain information about customers, we start only with incident management but now we have the management of changes, operations and objects.
Alejandra R.
AR
Alejandra R.
Communications Manager at Intechnic
10/22/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

It is incredible for the management of tickets, incidents and inventory control.

|TOPdesk
I like this program its ease of use, the interface is very intuitive. In addition, the cloud system is extremely essential for optimal operation. TOPdesk has something very particular and that thanks to it I can have a request to change management for mobile devices with a double approval. Another feature is that your inventory control with scan included is fantastic.

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HQ Location:
Delft, Zuid-Holland

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@TOPdesk

What is TOPdesk?

TOPdesk is a provider of service management software that helps organizations improve their customer support and service management operations. Founded in the Netherlands in 1993, the company offers solutions designed for IT service management (ITSM), facilities management, and other enterprise service processes. TOPdesk’s software is known for its user-friendly interfaces and customizable functionality, enabling businesses to streamline their service desks and automate various organizational workflows. With a focus on enhancing the customer experience, TOPdesk supports both medium and large enterprises across diverse industries to manage incidents, changes, operations, and assets. The platform also provides analytics and reporting tools to help organizations optimize their service delivery.

Details

Website
www.TOPdesk.com