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TOPdesk

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30 reviews
  • 1 profiles
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Average star rating
4.1
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TOPdesk Reviews

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Verified User in Retail
UR
Verified User in Retail
08/27/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Complicated but worth it

TOPDesk enables to smoothly run cases trough different layers of the organisation.
MP
Martin P.
Ingeniero de soporte en Worken, Talento y desarrollo humano
08/26/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Our organization is delighted with TOPdesk because it has offered us a good experience

TOPdesk has many features to organize tickets and rank according to their priority. This software stands out for its call management tool, which can handle processes and problems easily. Another feature that I like is its self-service portal that offers my clients to get answers without needing to contact me.
Rodolfo Z.
RZ
Rodolfo Z.
Especialista em TI na Penalty
08/21/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

TOPdesk has made our support team's day to day work much more productive

I will mention two points of TOPdesk that deserve positive highlight, the first is the self service portal, it is great and helps to eliminate a lot of doubts from our customers, thus avoiding overloading our support staff who can then focus more on customers with problems. Another highlight that I highlight in TOPdesk is its constant upgrades showing that the responsible team is engaged and looking for constant improvements.

About

Contact

HQ Location:
Delft, Zuid-Holland

Social

@TOPdesk

What is TOPdesk?

TOPdesk is a provider of service management software that helps organizations improve their customer support and service management operations. Founded in the Netherlands in 1993, the company offers solutions designed for IT service management (ITSM), facilities management, and other enterprise service processes. TOPdesk’s software is known for its user-friendly interfaces and customizable functionality, enabling businesses to streamline their service desks and automate various organizational workflows. With a focus on enhancing the customer experience, TOPdesk supports both medium and large enterprises across diverse industries to manage incidents, changes, operations, and assets. The platform also provides analytics and reporting tools to help organizations optimize their service delivery.

Details

Website
www.TOPdesk.com