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TOPdesk

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30 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.1
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TOPdesk Reviews

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MO
Melany O.
02/27/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

My review of Topdesk a great app!

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls.
Verified User in Computer Software
UC
Verified User in Computer Software
02/20/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Cannot go wrong with this

The way you can log ticketz is great. The amount of detail that can be added. You can add attachements, invisible notes and public notes. Another useful feature is you register your time again a ticket
Verified User in Banking
UB
Verified User in Banking
07/24/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

Relatively new user, but very pleased so far.

I like the layout of the topdesk product. It is easy to find links that may help you solve the issue before submitting a ticket and it is cleaner than our past products when it comes to look and feel. I love being able to track the submitted tickets, as well.

About

Contact

HQ Location:
Delft, Zuid-Holland

Social

@TOPdesk

What is TOPdesk?

TOPdesk is a provider of service management software that helps organizations improve their customer support and service management operations. Founded in the Netherlands in 1993, the company offers solutions designed for IT service management (ITSM), facilities management, and other enterprise service processes. TOPdesk’s software is known for its user-friendly interfaces and customizable functionality, enabling businesses to streamline their service desks and automate various organizational workflows. With a focus on enhancing the customer experience, TOPdesk supports both medium and large enterprises across diverse industries to manage incidents, changes, operations, and assets. The platform also provides analytics and reporting tools to help organizations optimize their service delivery.

Details

Website
www.TOPdesk.com