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TOPdesk

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30 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.1
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TOPdesk Reviews

Review Filters
Profile Name
Star Rating
16
11
1
2
0
SW
Sophia W.
10/03/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

We're grateful to have selected the TOPdesk.

We're grateful to have selected the TOPdesk. Configuration and layout is very straightforward relative to many other ticketing systems that have been converted within a few months with no need for a professional engineer. The UI for both Self-Service Displays and the Management Display is unique, and we really like how the suggested information items appear immediately when an incident occurs.
Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
05/14/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Not K12 Friendly

ITIL best practices, change management, incident management, project management.
Aleta B.
AB
Aleta B.
05/13/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

A little complicated.

Easy to enter tickets and see ticket updates.

About

Contact

HQ Location:
Delft, Zuid-Holland

Social

@TOPdesk

What is TOPdesk?

TOPdesk is a provider of service management software that helps organizations improve their customer support and service management operations. Founded in the Netherlands in 1993, the company offers solutions designed for IT service management (ITSM), facilities management, and other enterprise service processes. TOPdesk’s software is known for its user-friendly interfaces and customizable functionality, enabling businesses to streamline their service desks and automate various organizational workflows. With a focus on enhancing the customer experience, TOPdesk supports both medium and large enterprises across diverse industries to manage incidents, changes, operations, and assets. The platform also provides analytics and reporting tools to help organizations optimize their service delivery.

Details

Website
www.TOPdesk.com