Product Avatar Image

Tidio

Show rating breakdown
4.6 out of 5 stars
1,957 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

1562
338
37
13
7

Tidio Reviews

Review Filters
Profile Name
Star Rating
1562
338
37
13
7
Verified User in Wholesale
UW
Verified User in Wholesale
07/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Huge Time-Saver with Clean Integrations, but Pricing and Complex Flows Can Get Cluttered

|Tidio
The chatbot flows are a massive time-saver. Automating basic order and shipping questions means I’m not typing the exact same thing 50 times a day. On top of that, the integrations are really clean, and the checkout pop-up actually helps convert some fence-sitters.
Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
07/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Invaluable Live Chat With a Clean UI and Seamless Website Integration

|Tidio
Tidio has been an invaluable tool for Family Crisis Support Services. The live chat feature allows survivors and community members in crisis to reach out to our team instantly and discreetly. The clean UI makes it easy for our staff to manage incoming messages quickly, ensuring no one seeking help is left waiting. The customization options allowed us to seamlessly integrate the chat widget into our website while maintaining a warm, accessible feel for those in need
Brittney L.
BL
Brittney L.
Digital Marketing
07/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Tidio Has Been a Huge Time Saver

|Tidio
One thing I really like about Tidio is Lyro. You can train it to handle common questions, so visitors get instant answers instead of having to wait for someone to reply. It takes care of a lot of repetitive inquiries, saves time, and helps ensure people get the information they need right away.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013
Website
www.tidio.com