I use Speechmatics for transcription and translation because it provides high accuracy transcriptions in English and other languages of interest to our business. I find the features for real-time low latency processing very good. The software has stronger features for continuous real-time recognition than most other systems available. I appreciate the strong features in number formatting, punctuation, and diarization. I also value the real-time speech recognition feature highly. Setting up the product has become easier over time with more documentation now available.

The ASR solution is provided in a containerized form. The API is easy to use. The collaboration with the contacts at Speechmatics is good. Pricing is fair (although now under pressure from new offers).

I really appreciate Speechmatics for its really good below word error rate compared to some of the bigger vendors. They've clearly focused on providing high accuracy and good quality speech-to-text for general-purpose use, especially in languages that are generally hard for other vendors. They also excel in more niche languages where there’s probably minimal data. Their ability to handle a variety of dialects and accents with high accuracy has been really critical for us.