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Spearline

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14 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2003
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Spearline Reviews

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Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
06/28/2021
Validated Reviewer
Verified Current User
Review source: Organic

From reactive to proactive monitoring!

The support from the company is just amazing, even if the system is pretty easy to use but we do occasionally do some configuration mistakes with new numbers. They are always fast and help us fix it even before we notice it our selfs.
Maximilian M.
MM
Maximilian M.
06/28/2021
Validated Reviewer
Verified Current User
Review source: Organic

Recommendation from a Callcenter Admin

Anyone dealing with phone lines knows keeping track of stability and availability can be a hassle for even a single country. Running sales and support operations across all time zones, we used to have to rely on user feedback to track down and fix problems. Spearline's tool gets me qualified reproduceble and, most importantly, proactive feedback. To make an example by the time I come into the office, I'll already know the lines opening at 8 had a problem since start of testing 5 am. Leaving me more than enough time to resolve the issue or build a workaround. Before Spearline feedback about something not working would have started trickling in around an hour after the line openend.
HS
Helen S.
06/22/2021
Validated Reviewer
Review source: Organic

Service Delivery Manager

being able to test global toll free numbers from In Country lines through automation and be alerted in real time when an issue presents is a fantastic ability.

About

Contact

HQ Location:
Skibbereen, Cork

Social

@Spearline_

What is Spearline?

Spearline is a leading provider of audio and connectivity testing solutions, specializing in monitoring, testing, and improving global telecoms infrastructure. The company offers a platform that enables businesses to test inbound and outbound telecommunications services across various routes worldwide, ensuring call quality and reliability. Spearline helps organizations to proactively identify and resolve issues related to audio quality, call connection, and overall telecoms performance, supporting efficient communication operations.

Details

Year Founded
2003