Spearline

By Spearline

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Spearline Reviews & Product Details

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Spearline Reviews (14)

Reviews

Spearline Reviews (14)

4.8
14 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its reliable support and ease of use, highlighting how it simplifies monitoring and testing of telecom services. Many appreciate the proactive feedback it provides, allowing teams to address issues before they impact customers. A common limitation noted is the desire for more countries to be included in the testing options.
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Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Spearline’s solutions make life easy"
What do you like best about Spearline?

It's wide range of solutions like end to end testing for large enterprise customers including manual, automation, mobile testing etc. Review collected by and hosted on G2.com.

What do you dislike about Spearline?

There is nothing which I dislike about spearline. Review collected by and hosted on G2.com.

Harsh B.
HB
Software Engineer - QA
Mid-Market (51-1000 emp.)
"No clear vision for company"
What do you like best about Spearline?

There are into good service industry and has good amount of clients Review collected by and hosted on G2.com.

What do you dislike about Spearline?

There is no proper process define in the company Review collected by and hosted on G2.com.

Maximilian M.
MM
Technical Lead Telephony / Senior IT Administrator
Enterprise (> 1000 emp.)
"Recommendation from a Callcenter Admin"
What do you like best about Spearline?

Anyone dealing with phone lines knows keeping track of stability and availability can be a hassle for even a single country.

Running sales and support operations across all time zones, we used to have to rely on user feedback to track down and fix problems.

Spearline's tool gets me qualified reproduceble and, most importantly, proactive feedback.

To make an example by the time I come into the office, I'll already know the lines opening at 8 had a problem since start of testing 5 am. Leaving me more than enough time to resolve the issue or build a workaround. Before Spearline feedback about something not working would have started trickling in around an hour after the line openend. Review collected by and hosted on G2.com.

What do you dislike about Spearline?

Spearline is a great testing tool, but it's not perfect.

It can't fix the underlying problem, only identify it for you. You get as much out of it as you can extract from the feedback it gives you, so in the end you as the user are still the one carrying all the weight. Not necessarily negative critique or a bad thing, but you'll need a bit of time to get used to the new process, have to integrate the alerts on your end and make sure everyone in your admin team knows how to interpret the feedback Spearline can give you. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
"From reactive to proactive monitoring!"
What do you like best about Spearline?

The support from the company is just amazing, even if the system is pretty easy to use but we do occasionally do some configuration mistakes with new numbers. They are always fast and help us fix it even before we notice it our selfs. Review collected by and hosted on G2.com.

What do you dislike about Spearline?

Even though they are located in many countries some more would be nice. But for our companys need it has been enough for now. And they are expanding so this is really a tiny dislike. Review collected by and hosted on G2.com.

Telecom S.
TS
CEO
Small-Business (50 or fewer emp.)
"Critical Set of Tools required by any Telecom Operator"
What do you like best about Spearline?

Spearline set of tools are helping us daily to monitor our DDI numbers and our Ecosystem Worldwide. Review collected by and hosted on G2.com.

What do you dislike about Spearline?

No other company on the market has a similar solution capable of performing at the same complexity and performance level. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Mid-Market (51-1000 emp.)
"Very useful tool"
What do you like best about Spearline?

Not only is the testing platform reliable and accurate, the support team is fantastic! When I'm unsure if the test results are a carrier issue or a Spearline blip, I'll reach out for assistance. Support team answers back in quick fashion (usually to say all is well on the platform) so I can proceed with carrier troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about Spearline?

Would like ALL countries on the dialable list. :) Always sad when we have to ask a carrier to test numbers that Spearline doesn't currently offer. That's it. All the rest is great! Review collected by and hosted on G2.com.

Luke G.
LG
Sales & Marketing Manager - United World Telecom L.C.
Small-Business (50 or fewer emp.)
"Reliable toll free number testing and number monitoring service."
What do you like best about Spearline?

Spearline enables us to test the toll-free numbers that we provide our customers with from in-country. Their platform is easy to use, and the team is excellent to work with! Review collected by and hosted on G2.com.

What do you dislike about Spearline?

Nothing -- their service has been reliable and easy-to-use. Review collected by and hosted on G2.com.

HS
Service Delivery Manager
"Service Delivery Manager"
What do you like best about Spearline?

being able to test global toll free numbers from In Country lines through automation and be alerted in real time when an issue presents is a fantastic ability. Review collected by and hosted on G2.com.

What do you dislike about Spearline?

There is nothing that I dislike about the service, support, or interface Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Spearline is an excellent product."
What do you like best about Spearline?

This has helped us to reduce our P1 incidents to zero. The ability to automatically call IVR numbers and create incidents automatically when there is an issue has helped to find issues before callers experience. Would definitely recommend Spearline. Also, customer service from spear line has been very good. Fast response and quick issue resolution. Review collected by and hosted on G2.com.

What do you dislike about Spearline?

The cost could be lowered a bit. . Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Call Centre proactive monitoring"
What do you like best about Spearline?

Ability to monitor our lines and proactively resolve/address issues before the customers report it. Review collected by and hosted on G2.com.

What do you dislike about Spearline?

So far the tool has been great in fulfilling our needs. Review collected by and hosted on G2.com.

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RG
Ren Guillar
Last activity over 4 years ago

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