# Spearline Reviews **Vendor:** Spearline **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 14 ## About Spearline Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Spearline’s test calls replicate the customer experience by placing in-country calls and immediately flagging any customer-impacting issue that is detected. This leads to proactive monitoring and quicker resolution times before businesses and their customers are negatively impacted. Spearline’s product offering is continuously growing and developing, it currently includes: -Voice Assure In-Country: Spearline customers can replicate their customers experience globally, including performing in-country toll free test calls -Voice Assure Interstate: Calls can be made from various states and regions within the US and Canada to test for audio issues -Voice Assure Realtime: Customers can generate calls on-demand to troubleshoot performance issues or verify resolution ## Spearline Reviews ### 1. Spearline’s solutions make life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Spearline?** It's wide range of solutions like end to end testing for large enterprise customers including manual, automation, mobile testing etc. **What do you dislike about Spearline?** There is nothing which I dislike about spearline. **What problems is Spearline solving and how is that benefiting you?** It helps in various ways like improving customer experiences, minimizing downtime, protecting brand reputation etc. ### 2. No clear vision for company **Rating:** 3.5/5.0 stars **Reviewed by:** Harsh B. | Software Engineer - QA, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Spearline?** There are into good service industry and has good amount of clients **What do you dislike about Spearline?** There is no proper process define in the company **What problems is Spearline solving and how is that benefiting you?** No clear vision and path about products and company ### 3. Recommendation from a Callcenter Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Maximilian M. | Technical Lead Telephony / Senior IT Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Spearline?** Anyone dealing with phone lines knows keeping track of stability and availability can be a hassle for even a single country. Running sales and support operations across all time zones, we used to have to rely on user feedback to track down and fix problems. Spearline's tool gets me qualified reproduceble and, most importantly, proactive feedback. To make an example by the time I come into the office, I'll already know the lines opening at 8 had a problem since start of testing 5 am. Leaving me more than enough time to resolve the issue or build a workaround. Before Spearline feedback about something not working would have started trickling in around an hour after the line openend. **What do you dislike about Spearline?** Spearline is a great testing tool, but it's not perfect. It can't fix the underlying problem, only identify it for you. You get as much out of it as you can extract from the feedback it gives you, so in the end you as the user are still the one carrying all the weight. Not necessarily negative critique or a bad thing, but you'll need a bit of time to get used to the new process, have to integrate the alerts on your end and make sure everyone in your admin team knows how to interpret the feedback Spearline can give you. **What problems is Spearline solving and how is that benefiting you?** As above, we used to have to figure out user feedback about what a problem actually was. With the recent switch to mandatory home office for everyone, it would have been impossible to figure out if quality issues are problems with the user's home internet connection or real audio quality issues on the line. Having Spearline test against your phone system means you can rule out general problems and qualify any individual agent's issues faster and more precisely. ### 4. From reactive to proactive monitoring! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Spearline?** The support from the company is just amazing, even if the system is pretty easy to use but we do occasionally do some configuration mistakes with new numbers. They are always fast and help us fix it even before we notice it our selfs. **What do you dislike about Spearline?** Even though they are located in many countries some more would be nice. But for our companys need it has been enough for now. And they are expanding so this is really a tiny dislike. **What problems is Spearline solving and how is that benefiting you?** For us, it's essential that our customers can call and reach our call centers. We have no other monitoring on the local numbers in all the different countries we are located in, so this service is great asset. And was recently put to the test when we did a carrier change. It helped us find problems we most likely wouldn't have found when doing the testing our selves. ### 5. Critical Set of Tools required by any Telecom Operator **Rating:** 5.0/5.0 stars **Reviewed by:** Telecom S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Spearline?** Spearline set of tools are helping us daily to monitor our DDI numbers and our Ecosystem Worldwide. **What do you dislike about Spearline?** No other company on the market has a similar solution capable of performing at the same complexity and performance level. **What problems is Spearline solving and how is that benefiting you?** 1. Worldwide In-country DDI Connectivity Tests (over PSTN or GSM) 2. Latency Tests 3. Agent Performance Tests 4. IVR Traversal Tests 5. Audio Quality Tests 6. Call Flow Tests ### 6. Very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Spearline?** Not only is the testing platform reliable and accurate, the support team is fantastic! When I'm unsure if the test results are a carrier issue or a Spearline blip, I'll reach out for assistance. Support team answers back in quick fashion (usually to say all is well on the platform) so I can proceed with carrier troubleshooting. **What do you dislike about Spearline?** Would like ALL countries on the dialable list. :) Always sad when we have to ask a carrier to test numbers that Spearline doesn't currently offer. That's it. All the rest is great! **What problems is Spearline solving and how is that benefiting you?** Always helpful to find problems before the client does. Automated testing and Manual testing help our product look even better than it does without proactive testing. ### 7. Reliable toll free number testing and number monitoring service. **Rating:** 5.0/5.0 stars **Reviewed by:** Luke G. | Sales & Marketing Manager - United World Telecom L.C., Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Spearline?** Spearline enables us to test the toll-free numbers that we provide our customers with from in-country. Their platform is easy to use, and the team is excellent to work with! **What do you dislike about Spearline?** Nothing -- their service has been reliable and easy-to-use. **What problems is Spearline solving and how is that benefiting you?** We provide toll-free numbers from more than 160 countries. Many of these numbers can only be dialed from within the country. Spearline enables us to test toll-free numbers from in-country, no matter where we're testing the numbers from. ### 8. Service Delivery Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Helen S. | Service Delivery Manager **Reviewed Date:** June 22, 2021 **What do you like best about Spearline?** being able to test global toll free numbers from In Country lines through automation and be alerted in real time when an issue presents is a fantastic ability. **What do you dislike about Spearline?** There is nothing that I dislike about the service, support, or interface **What problems is Spearline solving and how is that benefiting you?** We can be proactive in working with our Telcos in fixing issues. Identify and resolve problems fast to avoid customer dissatisfaction. ### 9. Spearline is an excellent product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Spearline?** This has helped us to reduce our P1 incidents to zero. The ability to automatically call IVR numbers and create incidents automatically when there is an issue has helped to find issues before callers experience. Would definitely recommend Spearline. Also, customer service from spear line has been very good. Fast response and quick issue resolution. **What do you dislike about Spearline?** The cost could be lowered a bit. . **What problems is Spearline solving and how is that benefiting you?** Making sure IVR numbers are always working and create incidents when there is an issue found. ### 10. Call Centre proactive monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2021 **What do you like best about Spearline?** Ability to monitor our lines and proactively resolve/address issues before the customers report it. **What do you dislike about Spearline?** So far the tool has been great in fulfilling our needs. **What problems is Spearline solving and how is that benefiting you?** Proactive inbound call connectivity, quality monitoring and manual testing have been a great value add for our operations. ### 11. Best testing platform for telecommunication companies **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Luis R. | Senior Technical Support **Reviewed Date:** June 02, 2021 **What do you like best about Spearline?** The platform they have has a good design and is very friendly. **What do you dislike about Spearline?** Nothing in particular. I like Spearline's service. **What problems is Spearline solving and how is that benefiting you?** It helps us confirm that the numbers we sell are in good working condition. ### 12. Huge time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Spearline?** Spearline has helped us save time that we would otherwise have to spend arranging / coordinating and controlling tests from different countries. **What do you dislike about Spearline?** Even though they actively work on constant expanding, there are countries we would still want to see in their availability list :) **What problems is Spearline solving and how is that benefiting you?** Test a toll-free number on-demand without any waiting. ### 13. They are very informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Spearline?** They are always trying to improve your experience **What do you dislike about Spearline?** From my point of view, there is no downside **What problems is Spearline solving and how is that benefiting you?** There are checking our Contact Center number all around the world. ### 14. Great system to complete local calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Spearline?** The dashboard interface is easy to use . **What do you dislike about Spearline?** It has been great so far for all our calls **What problems is Spearline solving and how is that benefiting you?** Their customer support is very professional and clear ## Spearline Discussions - [Countries supported](https://www.g2.com/discussions/countries-supported) - 1 comment, 3 upvotes - [View Spearline pricing details and edition comparison](https://www.g2.com/products/spearline/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+07%3A04%3A52+-0500&secure%5Bsession_id%5D=238aa431-3055-42d7-82af-beced83f0ba3&secure%5Btoken%5D=e4a7c73d246ad153ff8d238cbfc164c8d74b9a2964799ddd373a21e354980897&format=llm_user) ## Spearline Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Risk** - Internal - External - Compliance **Reports** - Reports Interface - Share Reports - Steps to Answer **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Recovery** - Disaster Recovery - Business Recovery - Contingency Planning **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Data Updates** - Historical Snapshots - Real-Time Updating **Administrative** - Call Recording - Reporting & Dashboards **Agentic AI - Business Activity Monitoring** - Decision Making **Collaboration** - Sharing - Co-Editing - Devices **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Data Updates** - Historical Snapshots - Real-Time Updating - Email Reports ## Top Spearline Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) - 4.7/5.0 (1,100 reviews) - [Canva](https://www.g2.com/products/canva/reviews) - 4.7/5.0 (6,364 reviews)