Barista's ability to seamlessly reduce the number of Helpdesk tickets created by our user base. This product provides us with the ability to customize the answers it provides and the product is easily managed by our internal IT team. One the first week of going live with Barista, over 60% of user questions were correctly answered. The questions that weren't properly answered were updated with the help of the Espressive team's weekly reports that show us opportunities for improvement. This helps us continuously improve Barista's knowledge! It's important to mention that Barista's project deployment team and Marketing team are made up of very talented All-Stars that know what they're doing and know how to achieve the best results. Working with them has been such a pleasure. I can't say enough good things about their professionalism, knowledge, and willingness to do the necessary to help us achieve the results we're looking for.

I have plenty of good things to say about Barista. First, off the Barista Shop is amazing. It's an easy way for users to see what softwares we offer and can easily request a software. Barista have deflected many common support IT tickets, as it answers commonly asked questions or create a ticket upon request for certain things needed. Automation is defintely one of the key highlight allowing the Tech Team to be more hands off. Barista serves as a great self service tool, giving back the IT Team time and resources to dedicate to other tasks. We have also integrated Barista into our Slack Help Desk Channel and it is particularly popularing, getting tons of traction daily. In addition, I would like to thanks the Espressive Team especially Dylan for the continuous support training our internal Tech Team and assisting us with building our Barista.

I LOVE how easy it has been to integrate with Espressive Barista. It's customizable, super easy to use, and the team behind the application is VERY, very supportive.