Easy to work with, implement and expand the use across new use cases. Supportive success team

I like that Barista is unlike other bots I've used. Instead of asking a question and having a 2-page article display on the screen, we can program Barista to interact with the customer and display a step-by-step answer. For more complex scenarios, Barista will allow the customer to verify the information and answer one question simultaneously, preventing the customer from getting overwhelmed.

Espressive Barista has enabled our IT team to lead by example and show the rest of the teams how automation can be seamless and beneficial in empowering employees. Barista's ability to understand the questions and the expanse of word cloud makes it easy to capture and map different questions and map them to the correct answers. Collaborating with the Espressive team has been an absolute pleasure. They are really good at what they do and with their feedback and constant support, we had a good start and see a growing use within the organization. Regular meetings and comprehensive reports from the team makes it easy to improve the knowledge base and capture any new questions that come our way. Shout out to all the people at Espressive for making it easy to collaborate with them!