Quiq AI has proven to be a highly responsive and collaborative partner, consistently providing timely support and strategic guidance throughout our engagement. Their team demonstrates strong expertise in agentic AI and conversational design, which has been instrumental in improving both chat and voice experiences. Since partnering with Quiq, our chat resolution rate has increased by 20 percentage points. The implementation of Quiq’s Intelligent Virtual Assistant (IVA) for call routing has reduced transfer rates, and the recent introduction of self-service capabilities is already containing approximately 1% of total contact volume. Quiq’s combination of technical knowledge, responsiveness, and results-driven execution has delivered measurable improvements to customer experience and operational efficiency.

Great easy to use technology. Outstanding support

Quiq has transformed our customer support by providing truly unified omnichannel messaging. The Apple Messages for Business integration allows us to meet our members on their preferred platform. The interface is intuitive, making it easy for our agents to manage conversations across multiple channels from one place.