It shows what is being written by the customer before he sends a message to us. This helps us to plan our reponse before the actual message even comes in.

Before Quiq.. Our Comapny did not have a way for customers to communicate with us via web chat or SMS. The only way to contact was by phone or email. This has made it easier for our customers to communicate with us. Also it has allowed our agents not to feel so overworked. Before it was back to back calls ALL day long. No breathing time in between calls for our agents. Since launcing WebChat and SMS. Our agents are happier that they get a minute or so in between calls to have enough wrap up time.

We have used Quiq messaging for customer support for many years. We were able to build a robust bot to help coordinate our responses and response times. Recently we have embarked on building an AI model (LLM) to handle our support. Quiq has been patient, informative and most importantly it feels like a true partnership as we have been on this journey to launch. Very thankful for them and their innovative solutions.