OCA develop an omnichannel Communication-Platform-as-a-Service (CPaaS) to revolutionize communication for every business sector in Indonesia. OCA provides 4 product innovations OCA namely OCA Interaction, OCA Blast, OCA API, and OCA AI (Automated Interaction). The role of each innovation respectively is to handle incoming customer queries, outgoing messaging, channel integration into businesses’ platforms and systems, and a platform to build chatbots easily.
OCA Blast lets businesses send out messages to targeted users over designated channels, ranging from WhatsApp push notifications to email, SMS, and Voice/VR messages. Using Contact Manager, our clients can filter and target audiences. OCA Blast also offers number masking, an automatic scheduling system, the ability to designate backup channels if the message is not delivered on the first channel, Dynamic content templates to ensure that messages are personalized using the audience name, and able to send photos, videos, files, and locations.
OCA Interaction is designed to handle incoming customer queries from multiple channels including WhatsApp, Twitter, Telegram, email channels, calls, and more. The OCA Interaction dashboard is further equipped with agent performance analytics, overview analytics, templates for surveys, and a knowledge base module.
OCA API ensures the flexibility for fast integration with various existing systems and the safety of customer data security. Therefore we make it possible for companies to harness our communication innovation benefits by using our API and connecting it to their own system. For example like if companies have OTP two-factor security and they can send it to customers using SMS API or WhatsApp API.
OCA AI (Automated Interaction) allows our users to develop a chatbot to automate their communication so they can respond faster and makes their customers happier. Building a chatbot or editing the conversation flow with this platform is easier because we use the visual builder, you can gather data from a form, and connect it to channels that you want. By using this combination of OCA products, our clients can increase engagement from their customers, improve communication quality, and gather real-time data and analysis collected from communication in the OCA dashboard which allows them to make informed decisions that align with the customer interest and expectations.
In addition, staff work efficiency also goes up as the OCA chatbot can handle most routine queries. This means that staff can focus on solving more complex issues for the customers. As OCA is a subscription-based platform, signing onto OCA is fast and easy, and allows the company to pay lower rates compared to developing an omnichannel communication solution. Updates to the platform are rolled out automatically by OCA, meaning that our clients do not have to waste valuable manhours and resources to develop and upgrade communication technology. In response to the needs of our clients, going forward will be enhanced with interactive video chat, advanced analytics, improved dashboard API, and an order management system. These improvements will deliver even more benefits for OCA clients, especially the government sector, in terms of time savings and value add and enabling them to accelerate their digital transformation.
