Pipedrive's smartphone app is very useful for making calls and quickly updating records while on the go.

As an experienced sales pro who has used most CRMs on the market, I love the visual ease of the Kanban view of deals. What makes this even better, is that I can customise the cards/view and see all the key data at once, making tracking deals much easier. The easy sequences for leads also stand out as a favourite feature for me. It's very visual, which helps in tracking hot leads and deals more efficiently than conventional CRM systems, ensuring that you focus your time on the real prospects. Also, easy integration with our other tools, and email sync, so all the data is visible in place. Something you don't notice, as it is just so normal now, is the speed and performance of it too, regardless of whether you are in the customer, deal or reports view, yet being very competitively priced too. Regular update webinars help to get the best out of the system too, with a dedicated support team who has been able to answer all our questions. Future AI features look exciting, too, with some already implemented and in daily use.

One of the simplest & cost effective CRMs out there, specifically helpful for startups/SMBs. We are a <10 people Sales team, and we shifted from Sheets/Excel to Pipedrive to primarily track deal progress. I love how easy it is to navigate & log all our deal activities. Visual Pipeline also makes it better for everyone on the team to get a single view glance of all deal stages.