Pipecat is an AI shopping assistant built for e-commerce stores.
Instead of answering support tickets, it acts like a real sales employee , understanding what shoppers want, recommending the right products, and guiding them to checkout without ever leaving the chat.
What Pipecat does:
• Understands natural-language shopping queries like “blue saree under ₹2000 for a wedding” and instantly returns relevant products from your catalog not hundreds of keyword-based search results.
• Lets customers add products to cart directly inside the chat and continue to Shopify’s native checkout in one click.
• Captures shopper emails and buying intent naturally during conversations, without intrusive pop-ups.
• Automatically syncs your product catalog so new products, price changes, and stock updates are reflected instantly.
• Gives stores visibility into what shoppers are actually searching for including top intents, trending queries, and demand signals from real conversations.
Pipecat works with Shopify, WooCommerce, and custom storefronts through a single script tag, with setup taking less than 2 minutes.
Pricing starts at ₹1,599/month (~$19 USD) with a 3-day free trial. Enterprise plans are available for larger stores and custom deployments.
Unlike tools like Tidio or Gorgias, which are primarily built for customer support, Pipecat is purpose-built for sales and product discovery with semantic search, conversational recommendations, in-chat cart building, and checkout as core features rather than add-ons.
