Otto has been a huge step up from our previous communication platform. It integrates well with our PIMS ezyVet and the communication between the two is super quick. It's easy for clients and us to use. Reminders are reliable and easy to tweak which is one of our previous problem areas. Support has been helpful and I love that they are constantly looking for feedback, making improvements and growing the platform. We use it daily for reminders, client communication (text, photos, even GIFS). We've recently implemented the survey function which as been great and easy to get feedback from clients essentially in real time. I can't wait to see what they do with it next.

User Friendly. Ease of Workflow. Easy for clients to communicate with text, email, sending photo updates, etc. The added AI Scribe feature is included. Tech support is always open to client suggestions for adding/tweaking new features.

Otto is extremely easy to use and very intuitive for our team. Implementation was straightforward, and the support team at Otto is knowledgeable, responsive, and genuinely listens to client feedback. I appreciate that new features are rolled out thoughtfully, without being pushy. It integrates well with EzyVet and makes client communication smooth and efficient. The new AI Scribe is also amazing—by syncing with our PIMS, we can select the patient/appointment directly from Otto and start recording, which saves time on data entry. At the end of the day, the AI notes sync to the patient file (and we’re hopeful that one day it will sync right into the attachments section of the clinical record). We initially switched away from Otto after a year to try another provider but quickly realized how much better Otto was. After a few months, we switched back, and we’re glad we did—Otto is truly great at what it does.