It's obvious from day one that Operating was built by people who have lived in professional services. The resource model, positions, allocations, and phases, matches how consulting work is actually planned and delivered, so we spent almost no time bending the tool to fit our reality. Staffing and allocations and the utilization and margin reporting are where we get the most value: we can see planned versus actual capacity and delivery economics in one place instead of assembling them from exports. The integration ecosystem is also a real differentiator. Native HiBob and HubSpot connections, a well-built API, and an MCP server mean the data doesn't stay trapped in the product.

Forward planning for capacity and revenue has been much easier since we started using Operating. Having all of our in-flight projects in one place makes it simple to see who is assigned to the work, for how long, at what rate, and other key details.

They were the first MCP ready PSA tool, we've connected it with hubspot and automated most of our work and run everything from claude thanks to them