I like that the customer service is usually quick, and the new platform is user-friendly. I find the dashboard and the easy clicking to payments very beneficial. The direct payment method is great because funds reflect quicker in the OFX account now, compared to earlier when the payment team had to manually allocate funds. Also, the initial setup of OFX was easy.

I use OFX mainly for business payments and batch payments. In my experience, ABA files sent directly from the bank can sometimes be rejected or returned, but payments through OFX have been smoother and more reliable.

Ease of navigating tabs within a few steps.