Natalia

0 reviews

Natalia is an AI agent for external customer service. It answers the calls a business receives from its own customers, on the existing phone line, without changing the number. Natalia picks up 24/7, holds a natural conversation, answers common questions, books appointments or reservations, qualifies the request, and transfers to a human when needed. After the call, it follows up in writing by SMS or WhatsApp. Unlike general-purpose AI agent platforms built for internal team productivity, Natalia is specialized in front-line customer service across voice, SMS and WhatsApp. It talks to your customers, not your employees. Natalia also ships a call-analytics product that reads call detail records from an Alcatel PBX, in two editions. The Cloud edition is a managed SaaS with conversational AI, fastest to start. The On-premise edition is a virtual appliance that runs inside your own datacenter, for organizations whose data must not leave their network. It offers three contractual modes chosen at install (disconnected strict, disconnected with 72h support, or connected); the strict mode requires no data-processing agreement and shortens the security review for regulated buyers such as banks, mutuals, healthcare and the public sector. Built in France, GDPR by design, EU hosting. A pilot typically runs on real inbound calls within 48 hours, with nothing to change for the callers. Sectors served: automotive dealerships, restaurants, real estate agencies, insurance brokers and mutuals.