Myma AI

3 reviews

Myma AI is a hotel chatbot and guest messaging platform built specifically for hospitality — not a general-purpose AI tool that hotels happen to use. It connects directly to a property's PMS and booking engine and handles guest communication across WhatsApp, the hotel website, Instagram, Facebook Messenger, and WeChat around the clock, in 100+ languages. The AI model was trained on over 500,000 real hotel guest conversations and is updated continuously by a team of working hoteliers. That training is what separates it from platforms built on generic language models: Myma AI understands the difference between a guest asking about availability and one who's ready to book, and it handles the full conversation from there — pricing questions, check-in logistics, service requests, amenity information, and upsell offers — without needing a human to step in. When a conversation does need a person, Myma AI hands it off to a live agent with the full chat history already attached. Requests route to the right department automatically — maintenance gets maintenance tickets, F&B gets dining inquiries — so nothing lands in the wrong inbox or gets missed between shifts. On the revenue side, the platform sends personalized pre-arrival messages via WhatsApp — upgrade offers, experience add-ons, and check-in preparation — timed automatically based on each guest's booking data and profile. WhatsApp open rates above 90% make this a more reliable upsell channel than email for most properties. Myma AI integrates natively with Oracle Opera, Mews, Cloudbeds, RMS, and 50+ other PMS and booking engine platforms. Myma's team handles setup and onboarding. Most hotels go live within a week. Used by 300+ hotels across 30+ countries, including Millennium Hotels, Pan Pacific, Accor, Fullerton Hotels, and Hotel del Coronado. Rated 4.7 stars on Hotel Tech Report. ISO 27001:2022 certified.