The ability to have a single pain of glass and easily ingest data from many sources.

• With our legacy tools we were looking at 7k+ alerts a day. With MoogSoft Situation concept of clustering alerts based on different alert attributes via recipes we are now looking at 1500+ Situations which is a drastic reduction. • "Next steps" section in the Situation room lists similar situations which helps us identify the action taken on previous ones and fix the issue quickly. • PRC (probable root cause) helps us in identifying the cause of issue early and fix it. • Addition integrations to VMWare VROPS, AWS SNS, AWS CloudWatch, Network/Storage devices via SNMP traps etc. help us a great deal in limiting the set of monitoring tools in the environment and hence less administrative overhead. • Appreciate the amount of flexibility they have provided in designing a LAM (module to ingest alerts from various data sources). We can literally do anything and present alert into AIOPS as we want. • UI is easy to Navigate. • Tight integration to ticketing system like ServiceNow. Integration syncs Worknotes and status between Situations and incidents in real time. • WorkFlow Engine in 7.3 is a great functionality and has some good functions to process/enrich/drop alerts and Situations as per our requirement. • MoogSoft support is commendable. They help us in a timely manner with all our issues and upgrade/patches.

We used moogsoft for aler segregation which helps us not to get same alert multiple times from different tools.