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MCUBE

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29 reviews
  • 12 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2006

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MCUBE SMS Service

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MCUBE SMS blast service is an efficient and cost-effective way for businesses to reach a large number of customers in a short period of time. With the ability to send bulk SMS messages, businesses can quickly and easily disseminate information and promotions to their customer base.

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MCUBE Extension / PBX

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MCUBE Extension/PBX allows users to seamlessly transfer incoming calls to another phone number or extension. This can be useful in a variety of situations, such as when a caller needs to be transferred to a specific department or individual within an organization. The feature can be easily configured and used through the MCUBE interface, making it a convenient and efficient tool for managing incoming calls.

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MCUBE AI Voicebot

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MCUBE is a leading cloud telephony and AI-powered communication platform that helps organizations scale business interaction and customer engagement through their feature-packed solutions. By integrating AI Voicebot as an intelligent conversational calling solution, MCUBE supports intelligent customer interactions, which ultimately improves response speed, and reduces manual workload as businesses grow. Powered by advanced speech recognition and natural language processing, the platform enables organizations to handle inbound and outbound voice conversations at scale while maintaining a human-like experience. Designed for industries such as healthcare, education, real estate, BFSI, eCommerce, and customer support, MCUBE AI Voicebot helps businesses to: Automate appointment reminders, payment follow-ups, and customer notifications Capture leads and qualify prospects through intelligent voice conversations Manage customer queries and routine follow-ups 24/7 Smartly route calls to live agents when escalation is needed Optimize collections, renewals, surveys, and feedback campaigns Reduce operational costs while enhancing communication efficiency Whether you're a n SMB looking to automate repetitive calls or an enterprise seeking scalable conversational AI, MCUBE AI Voicebot delivers a secure, adaptable, and enterprise-ready voice automation platform. Key Features: Human-like multilingual voice communications Inbound and outbound smart calling automation Intelligent intent capturing and contextual responses CRM and API integrations Live agent transfer and escalation workflows Real-time dashboards and call analytics Campaign management for large volume of outbound calling Call recording and quality analysis 24/7 automated customer engagement Scalable cloud deployment with quick setup Mission: To streamline business communication through AI-powered voice automation that helps organizations get involved in customer engagement in a faster, smarter, and more efficient way.

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MCUBE Reviews

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21
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Venky S.
VS
Venky S.
03/12/2026
Validated Reviewer
Review source: Organic
Amit S.
AS
Amit S.
03/12/2026
Validated Reviewer
Verified Current User
Review source: Organic

Reliable, Easy-to-Use Call Management with Great Reporting and Support

What I like best about MCUBE Cloud Contact Center Solutions is its reliability, ease of use, and seamless call management capabilities. The platform makes it very simple to track incoming and outgoing calls, monitor team performance, and access detailed call reports. The call recording and analytics features are especially helpful for quality monitoring and training purposes. Additionally, their customer support team is responsive and proactive, which makes the overall experience smooth and dependable for daily operations.
Verified User in Real Estate
AR
Verified User in Real Estate
03/10/2026
Validated Reviewer
Review source: Organic

User-Friendly Platform with Exceptional Customer Support

What I like most about MCUBE Cloud Contact Center Solutions is their excellent support team. We are using multiple services from MCUBE for our day-to-day operations, and their platform has been very reliable for our needs. Whenever we run into an issue or have a new requirement, their team responds quickly and helps us resolve it efficiently. The platform is also very easy to use, implement, and integrate with other systems, which makes it convenient for our team to adopt and manage without complications. I would also like to appreciate the implementation and integration teams, who are very knowledgeable and ensure that things are set up quickly and seamlessly whenever new services or integrations are required. We have been using MCUBE for almost 15 years, and during this time we have experienced very few issues. The overall experience has been smooth, stable, and reliable, which is a big reason we continue to use their services. I would also like to specially appreciate our account manager Tejaswini, who has been extremely supportive. She is always available and responsive whenever we have an issue or a new requirement. Whether it is after duty hours, on her off day, or even during holidays, she never hesitates to respond if we reach out. She quickly steps in, understands the situation, and She ensures that problems are resolved promptly. She also plays a key role in helping us get new services implemented or integrated smoothly. Additionally, she always tries to help us get the best possible pricing whenever new requirements come up. Her dedication and proactive support have made our experience with MCUBE even better. Overall, our experience with MCUBE has been very positive, and their support and service are a big reason we continue to rely on them.

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HQ Location:
Bangalore, IN

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@MCUBE1234

What is MCUBE?

MCUBE, accessible via https://mcube.com, is a technology company that specializes in business communication solutions. Their platform is designed to empower businesses by enhancing their capabilities to communicate effectively with their clients. The services offered by MCUBE typically include cloud-based call tracking, call management, and voice messaging systems that enable companies to handle customer communications more efficiently and analyze call data to improve their customer service strategies. MCUBE's solutions are tailored to help businesses increase their customer engagement, optimize marketing campaigns, and boost overall productivity through advanced communication tools and analytics.

Details

Year Founded
2006
Website
mcube.com