I have been very impressed with the speed of LoyaltyLion's support. I recently had two separate issues where I needed help - I used the online chat feature on both occasions and received extremely timely, clear and proactive support from two different advisors (Sathiya and Duraan). Generally I find the interface and system very easy to use, but when I do encounter anything more complicated or that I can't quite work out myself, there are ample resources available and always the option of speaking to an actual expert who is happy to help.

We really liked the onboarding process, especially the onboarding specialist who had weekly calls with us for two months leading up to implementation. That was really necessary and very appreciated. The software itself is very easy to use, and they’ve thought through a lot of potential issues beforehand. We also appreciated their support, knowledge, and willingness to help during setup. LoyaltyLion lets us reward customers for shopping with us, and I think it’s going to work really well for our business.

We’ve been with LoyaltyLion for a long time and have always been very happy with both the platform and the service. The support team is quick and helpful, and our account contacts are always friendly and easy to work with. We also appreciate how the platform keeps evolving, integrates well with our tech stack, and supports our loyalty experience across both ecommerce and POS.