The livestep.ai chatbot solution is a great extension for our help center, which connects our large knowledge base with the help of ChatGPT's language model in the best possible way, and enables the user to quickly find exact results with natural language input, which beats the classic keyword-based search by far. The cooperation with the livestep.ai team was very good. In the course of the PoC, the feedback from our internal tests was quickly implemented. Even technically very demanding requirements regarding our test cases were solved to our complete satisfaction with the help of customizations. The chatbot widget was extended with useful functions as part of the PoC, such as the ability to evaluate the quality of the answers in order to make any necessary adjustments to the backend. The creation of the database as the basis for the chatbot based on the content from our HTML5-based help system was carried out quickly and in a standardized manner by the livestep.ai technical team. The quality of the chatbot's answers in relation to our extensive knowledge database could be adjusted well. Questions to the livestep.ai team were always answered quickly.