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Kapiche

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42 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2016
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Kapiche Reviews

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Profile Name
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36
6
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RW
Richard W.
05/27/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

The future of qualitative data analysis

The wide range of tools available for me to deep dive and look at the data thorugh different angle is my favourite thing about Kapiche. I like the implementation of scores within the survey alongside the actual verbatim, for example attaching the NPS score in a verbatim or even relating a verbatim back to another metric in the same survey. I also enjoy the incredibly friendly and modern UI that Kapiche has, which reduces my workload dramatically compared to other platforms i've used. Furthermore, the amount of support i've received is just incredible and surpasses other companies. I can always expcet immediate response to requests or questions. There are also multiple help pages that explain the working behind Kapiche's calculations and functions, which are helpful to understand the tools i'm using.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
05/26/2022
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Kapiche is an valuable tool to surface themes in complex data

Kapiche enables you to build queries based on frequency and unique terms surfaced in the data. As a result, we have been able to represent the diversity of ideas and views of our people with confidence.
IL
Ian L.
05/19/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great visualizations and ease to produce actionable insights for unstructured data

Ability to view related terms within the context network is extremely useful. By doing so, it is then possible to understand how the terms are related to one another as compared to how we think thevare related to one another. In addition to that having visualisations and metrics automatically calvulated after making the relevant queries greatly eases and speeds up analysis.

About

Contact

HQ Location:
Fortitude Valley, QLD

Social

@kapicheofficial

What is Kapiche?

Kapiche is a cloud-based insights platform that specializes in transforming unstructured text data into actionable insights. By utilizing advanced natural language processing (NLP) and machine learning technologies, Kapiche enables organizations to automatically analyze and interpret large volumes of customer feedback, such as survey responses, reviews, and support tickets. This empowers businesses to understand customer sentiments, identify trends, and make data-driven decisions to improve customer experience and operational efficiency. Kapiche's user-friendly interface and robust analytical capabilities allow users to uncover deep insights without requiring technical expertise.

Details

Year Founded
2016
Website
www.kapiche.com