Kapiche
42 reviews
- 1 profiles
- 3 categories
Average star rating
4.7
Serving customers since
2016
Kapiche Reviews
MH
Melitta H.
Great platform, excellent support. Highly recommend
I really like the way the platform can generate great sentiment from a lot of data whilst being flexible enough to overlay our local context making this highly relevant. What has been excellent is the way we can overlay key demographics, meaning we can draw out much richer insights by the demographics that matter to us, like location, department, and others. Super insightful.
DL
Drew L.
A pivotal took in bringing our Voice of Customer programme to life
The team have been extremely helpful during the onboarding process and beyond - shoutout to Tami who answers all of my silly questions in less than a minute each time!
The query building feature is very easy to use and applying them on the dashboard gives me the ability to drill as deep as I need to go.
I also like that the files you upload can include both data and text insights, giving me the ability to slice insights in many different ways.
AR
Verified User in Retail
A powerful tool assisting you in diving deeper to customer feedback and sentiment for true insights
Kapiche enables us to create essential themes from a business perspective. Easy to develop a new theme from the storyboard showing significant keywords in different volumes and surrounding terms. Once set up a set of themes, it provides ongoing trends of negative/positive impact of each theme on the overall NPS. Especially, I would recommend their professional assistance in many ways, from onboarding sessions to ongoing support for integrations of a survey platform and swift implementation of further requirements.
About
What is Kapiche?
Kapiche is a cloud-based insights platform that specializes in transforming unstructured text data into actionable insights. By utilizing advanced natural language processing (NLP) and machine learning technologies, Kapiche enables organizations to automatically analyze and interpret large volumes of customer feedback, such as survey responses, reviews, and support tickets. This empowers businesses to understand customer sentiments, identify trends, and make data-driven decisions to improve customer experience and operational efficiency. Kapiche's user-friendly interface and robust analytical capabilities allow users to uncover deep insights without requiring technical expertise.
Details
Year Founded
2016
Website
www.kapiche.com