I find Fin incredibly easy to use and fast, which really enhances my workflow. It simplifies accessing and retrieving information from our FAQs and knowledge base. I particularly value the operator tool because it lets me navigate through our entire database efficiently to solve and address problems. Setting up Fin when I joined my company was also a breeze; it took me just a few hours to a day at most to learn all the needed information and tools.

I’ve been using Intercom since 2020, and it’s the best chatbot provider in the market. It really redefines what a chatbot can do, and the functionality and UI/UX are far beyond what I’ve seen with other chatbot providers. Fin is easy to use and supports our use case extremely well. We’ve been using it for our Global Events website, and it has brought our cases down significantly and has improved Case TAT. I also love how the Fin team keeps improving the product. Fin Tasks and Procedures is something I absolutely love and use a lot. We have multiple integrations (out-of-the-box and custom ones as well) that fetch data from multiple sources. We’ve used Fin for a variety of things, like AI registrant matchmaking, finding attendees, and more in our event app using REST API and custom data connectors. Overall, the experience is smooth, and members are using it more and more. It has become a vital part of our tech ecosystem.

Fin AI is a very configurable AI that is able to combine successfully in its response multiple sources of information. It can be displayed on various channels, including in-app, and on top of that, it has excellent reporting functionalities. The back-end interface is well laid out, it has in-product Ai support, and if that fails, the support team are quick to jump on and help. One issue is that tt was previously easy to integrate it with ZenDesk, but that seems to not be possible any longer for new instances.