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Intercom, Inc.

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3,901 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011

Profile Name

Star Rating

2846
832
133
43
47

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2846
832
133
43
47
Matthew F.
MF
Matthew F.
07/17/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Helpful Reminders for Support Associates, Especially for the Basics

|Fin
It reminds me of some basic answers I may forget as a support associate Yes Yes
Kristen B.
KB
Kristen B.
CS Assistant Manager at Elfster
07/14/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Instant Translations and Effortless Reporting in Intercom

|Fin
I love the translation option. It has been so helpful with users writing in and having instant translations. We use FIN's macros and Help Center to store all of our information. It has also made reporting a breeze. We report on metrics monthly, and those numbers are compiled nicely in Intercom.
Alexandra M.
AM
Alexandra M.
07/14/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

All-in-One Info Hub That Nails the Right Tone of Voice

|Fin
It combines all the info together, can find the right tone of voice and useful during days off or holidays

About

Contact

HQ Location:
San Francisco, CA

Social

@fin_ai

What is Intercom, Inc.?

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Details

Year Founded
2011