Product Avatar Image

Intercom, Inc.

Show rating breakdown
3,901 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011

Profile Name

Star Rating

2846
832
133
43
47

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2846
832
133
43
47
Gil P.
GP
Gil P.
Customer Support & Success Specialist | SaaS, Telco, Recruitment Platform & Fintech | Driving CSAT, Retention & Seamless Customer Journeys
08/03/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

User-Friendly, Seamless Integration, and Effective AI Assistance

|Fin
I like Fin because it's very user-friendly and easy to navigate. The option to integrate many essential tools is a big plus for our work, with apps like Birdie, Transly, and Linear easily fitting in. The AI assistant is particularly helpful, providing straightforward but detailed answers when I need clarification on specific sections or features of Fin.
Ivan T.
IT
Ivan T.
Liqvid.io, Simple solution for screen content management.
08/03/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy Interface, Amazing Output Quality with Claude Integration

|Fin
It’s easy to use thanks to the platform’s interface and its integration with Claude. The quality of the output is truly amazing.
Verified User
G
Verified User
08/03/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Automation with Fin AI Chatbot

|Fin
I appreciate how Fin integrates seamlessly with Intercom, saving us from needing any external settings or additional engineering efforts. It's an out-of-the-box solution that automates a good portion of our customer support, around 40 to 50%. I find the AI agent very smart and clever, making the platform easy to use and significantly enhancing our customer insights. The workflows are especially valuable as they integrate with AI to perform tasks efficiently. Additionally, the platform's speed and ease of integration with Intercom set it apart from other AI products we tried.

About

Contact

HQ Location:
San Francisco, CA

Social

@fin_ai

What is Intercom, Inc.?

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Details

Year Founded
2011