The MDR support exceeds my expectations. I can now easily get a complete overview of where I am on protections from an overview dashboard, and then for a more detailed view, I can click into each customer and review any problems or alerts that the main screen shows. It integrates with Sentinel One and there is a separate screen for Sentinel One to review what is going on within the clients and systems. The performance is great and keeps things in front of me during the day. The pricing is set such that I can use it to tailor my offerings to clients based on their size, need, and capabilities. The support and onboarding process is easy enough for me to handle this on my own and not need a lot of additional help. Guardz continues to utilize AI tools to help with the overall system and in email processing, desktop analysis, and dashboard reporting.

What I like best about Guardz is how easy it is to use as part of our day-to-day work as an MSP. I use Guardz to manage security for client environments, and I particularly appreciate having the security information and alerts centralized in one dashboard instead of having to jump between several different tools. The platform is straightforward to navigate, which makes it easy to review a client’s security posture, identify risks, and follow up on issues. I also find the reporting useful when I need to understand a client’s current security status or communicate security findings to them. Overall, Guardz makes it much easier to keep track of security across multiple client environments without adding unnecessary complexity to our workflow.

I really like that everything is organized in one place, which makes it easy to view and manage all aspects directly from the dashboard. The integration with other platforms for ticket management is also very effective and helps keep things streamlined. Whenever I reach out for help, the support team is consistently friendly and helpful. When I submit a ticket, the automation feature often speeds up the process, and even when automation isn’t possible, they still provide clear, step-by-step instructions on how to resolve the issue. I recently switched my RMM/PSA platform and integration with new system was painless increasing my performance to work on other things while switching to new platform. I couldn't be happier with how they handle incidents so the pricing and ROI for the amount it does is unbeatable in my opinion.