GRACE

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GRACE is quality and risk management software for home and community care providers, centralizing incident management, complaints handling, risk assessment, and quality improvement workflows. The Stop and Watch feature records clinical concerns in real time, escalating issues to staff based on severity. Incident management includes severity assessment, clinical review workflows, and corrective action tracking. The living risk register links risks to incidents, ensuring ratings reflect current needs. The complaints module handles acknowledgment, investigation, and responses within Code of Rights timeframes. Audit tools offer templated forms, locked versions, and recurring schedules. GRACE integrates with client management systems, synchronizing data while supporting hosted or on-site deployment. Clinical and NHI data stays in New Zealand, adhering to the Privacy Act 2020 and HISO standards. Role-based access controls and audit trails ensure security with minimal training required.