Being able to cross reference themes company-wide across different calls. Having total recall of items missed or forgotten. Being able to easily pull external attendees' emails from the call recording (most of the time). having LinkedIn integrated for attendees. The AI allowing for automated agents is also really helpful. I haven't spoken with support so cannot comment. Generally it's fast.

I like the Salesforce integration a lot because it keeps us from manually entering all the MEDPICC criteria into Salesforce, which helps avoid losing context or misinterpreting what was said during calls. I also find it incredibly helpful for staying on top of deals and providing an objective sense of how they’re developing further in the deal cycle. The setup was easy to use out of the box, and a lot of value came from integrating it with our Salesforce and own MCP server, which was relatively easy. We use Airspeed for intelligent call labeling, AI insights, and feedback on our performance, which I think is a great addition. I feel like we’re always up to date with competitor information and able to flag mentions intelligently in calls, which helps us in understanding market positioning and developing our strategies. Plus, Airspeed helps us generate first drafts of email follow-ups, focusing on customer pain points in a way that's easily digestible, which I really appreciate.

I like Airspeed because it provides me more insight into cross team's objections they hear about my team, helps us remedy issues quickly, and provides better guided talk tracks for the sales team or CSMs based on what they've actually heard. It's great for understanding what the sales team is facing and for getting things sorted before they become bigger problems. I appreciate hearing directly from the end user about what's happening. I also like creating agents and digging into specific call recaps. The ability to segment these into emails with summaries and direct links is fantastic. I find Airspeed very user-friendly, and I can ask it questions about specific calls or broader organizational trends. I value using AI to understand these trends, and the transcripts it generates are irreplaceable. I also love the ability to search for keywords in transcripts and have AI agents deliver summaries to my inbox, which helps me comprehend what happened in recent days or specific periods.