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Fusion Connect

Fusion Connect

Solution:

Right-fit cloud communications, backed by hands-on support

Right-fit cloud communications, backed by hands-on support

Simplify your communications stack, improve reliability, and keep teams productive with a customer-first approach.

Simplify your communications stack, improve reliability, and keep teams productive with a customer-first approach.

Key Capabilities

Support voice and digital channels with call routing, queues, callbacks, integrations, network monitoring, and AI text-to-speech for more consistent customer and employee experiences.

Key Capabilities

Support voice and digital channels with call routing, queues, callbacks, integrations, network monitoring, and AI text-to-speech for more consistent customer and employee experiences.

Virtual PBX
PBX systems, VoIP Softphone
Call Management
Network monitoring
Integrations
Voice
Social
Web Chat
Mobile SMS
Email
Omnichannel
Mobile Access
Queue Management
Call Routing
Call Back
AI Text-to-Speech

Products in This Solution

Explore Fusion Connect offerings for managed connectivity, UCaaS, CCaaS, SD-WAN, managed security, and Microsoft Teams services built to reduce complexity.

Products in This Solution

Explore Fusion Connect offerings for managed connectivity, UCaaS, CCaaS, SD-WAN, managed security, and Microsoft Teams services built to reduce complexity.

What Customers Say on G2

What Customers Say on G2

"The ease of integration with MS Teams was the biggest feature for our team. I really enjoyed working with their team in this process and would recommend this to anyone looking for the features they offer."

Jonathan C.
JC
Jonathan C.

Director Information Services

2-10 employees

"Fusion Connect has been a steady, low‑maintenance partner for our multi‑site operations. Their connectivity and communications services are reliable day‑to‑day, which reduces firefighting and lets our team focus on running the business."

AS
Sr. Network Engineer at 5,001-10,000 employees Company

Sr. Network Engineer

5,001-10,000 employees

"I like Fusion Connect because they simplify everything — one bill, one point of contact, and they manage all our internet accounts so we don’t have to juggle multiple ISPs"

FH
Sr IT manager at 5,001-10,000 employees Company

Sr IT manager

5,001-10,000 employees

"Fusion Connect’s support team has consistently demonstrated a sense of urgency that aligns with the criticality of our environment. They don’t just respond—they engage with context and intent."

RM
Ricardo M.

Infrastructure Analyst 2

5,001-10,000 employees

"They helped us migrate to Teams Phone leveraging their external phone service. No pressure on migration time and we paid only after we migrated."

CH
VP of Technology at 201-500 employees Company

VP of Technology

201-500 employees

"Reliability! Our business has had multiple circuits - both voice and data along with SIP for almost 10 years and the uptime is remarkable!"

KU
Karen U.

Technical Specialist, Level II IT

1,001-5,000 employees