I like the ease of use and the integration of Fullstory with other tools. The initial setup was incredibly simple for web, although not so much for mobile.

1. Visual of the customer experience 2. All the technical information available in the background of the customers session that we can use for troubleshooting 3. The ability to identify if the issue is isolated or widespread and you can easily see all sessions or customers experiencing the same issue

What I like best about FullStory is the people and the partnership. The team, especially Julie and Jackson, are incredibly helpful, approachable, and genuinely invested in our success. They don’t just answer questions; they actively help our team learn, think through use cases, and figure out how to properly and fully utilize the product. On the product side, I love how much information FullStory can proactively capture and track. It gives us deep visibility into user behavior and issues we might not otherwise catch, which directly helps us improve product quality and make more informed decisions. While the platform has a moderate level of complexity, it’s generally fairly easy to use, and the guides, documentation, and support make the learning curve very manageable. We’d like to use FullStory daily, and integration was very easy for our engineering manager, which helped us get value quickly.