Fullstory

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1,058 reviews
  • 1 profiles
  • 12 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2014

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Fullstory Reviews

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Profile Name
Star Rating
774
257
18
5
4
Reshma S.
RS
Reshma S.
Senior MarTech Consultant & CRM ManagerMid-Market (51-1000 emp.)
11/09/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Deeper Customer Insights with Session Replay and Frustration Signals

Gain more insight into my customers than I can get from standard reports. I enjoy using session replay to understand how customers navigate my digital properties. I can explore clicks and see where customers may be having trouble or doing something unexpected. Its frustration signals have helped me identify common pain points and work with my product and marketing teams to improve the experience.
Prakash H.
PH
Prakash H.
Senior Software EngineerMid-Market (51-1000 emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Flawless Session Replay and Powerful Search That Saves Us Time

Fullstory is the only tool where I can truly see the full story. The session replay feels flawless, and the search is incredibly powerful, you can search by virtually any event, almost like Google. The funnels and heatmaps also help us spot friction right away. The StoryAI summary is a huge time-saver, and we use it across Product, Engineering, and Support.
Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
11/01/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Fullstory Makes Session Replay and AI Insights Effortlessly Actionable

What I like most about Fullstory is its intuitive interface and powerful session replay. It lets me quickly see how users interact with our website, spot friction points, and troubleshoot issues without relying on guesswork. The AI-powered insights, searchable user sessions, and integrations with other analytics tools make it straightforward to turn behavioral data into actionable improvements, which saves our team a lot of time. I also appreciate how smoothly it runs and the value it delivers by helping us improve the user experience and make more informed product decisions.

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HQ Location:
Atlanta, GA

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What is Fullstory?

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.

Details

Year Founded
2014