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Freshworks

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8,754 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6193
2162
238
76
85
patan b.
PB
patan b.
Senior IT Analyst plus Microsoft certified Enterprise administrator, Active directory,Azure AD,intune,MDM,MAM,defender.
08/11/2026
Validated Reviewer
Verified Current User
Review source: Organic

Freshservice: Intuitive ITSM with Powerful Automation and Asset Tracking

The standout features of Freshservice are its easy-to-use interface and workflow automation for routine tasks, along with built-in asset tracking. Freddy AI also helps manage self-service, and the platform offers powerful IT Service Management (ITSM) capabilities with a fast, intuitive setup.
Kosana A.
KA
Kosana A.
Technical Support Engineer at Protiviti
08/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Easy to Use but Notification Workflow Needs Improvement

I use Freshservice to create requests for IT assets and any admin-related tasks like installing software. It really helps me get my requests raised and solved quickly without needing to reach out to each stakeholder for approval. I like that it is very easy to use.
Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
08/07/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

All Client Conversations and Documentation in One Place

being able to keep all client conversation and documentation in one place

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH