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Freshworks

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8,753 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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6192
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Freshworks Reviews

Review Filters
Profile Name
Star Rating
6192
2162
238
76
85
Kosana A.
KA
Kosana A.
Technical Support Engineer at Protiviti
08/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Easy to Use but Notification Workflow Needs Improvement

I use Freshservice to create requests for IT assets and any admin-related tasks like installing software. It really helps me get my requests raised and solved quickly without needing to reach out to each stakeholder for approval. I like that it is very easy to use.
Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
08/07/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

All Client Conversations and Documentation in One Place

being able to keep all client conversation and documentation in one place
Kay G.
KG
Kay G.
Optimizing Operations & Enhancing Customer Experience
08/06/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Streamlined Support with Great Accessibility

I use Freshdesk for customer support, and I like that missed calls are lessened because we have the option to accept or decline calls. I also appreciate the easy access it provides, especially since no VPN is needed. All tickets are organized, and most importantly, everything is recorded. These features help us associate properly with our customers. The initial setup was very easy to process.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH