Tela-PhoneX

0 reviews

Tela-PhoneX is collections management software for licensed collection agencies. It features intelligent call queuing to prioritize accounts by payment likelihood, surfacing promises, callbacks, and broken plans to eliminate manual searches. Compliance guardrails enforce state-specific time limits, contact frequency caps, time zone-based calling windows, and cease requests by removing non-compliant actions. The platform integrates with payment processors and mail vendors, ensuring control over funds and customer relationships. Data imports validate integrity and maintain audit records, while a permanent audit log tracks all calls, notes, flags, payments, and imports. A client portal allows consignment clients to access placements, balances, and remittances independently. AI-driven customization adapts to agency workflows, reporting needs, and commission structures. Accessibility features meet WCAG, ADA, and Section 508 standards, supporting full keyboard and screen reader operation.