Great Platform. It's amazing to have feature requests, customer support, knowledge-base and road maps in one. Everything is linked together and can be referenced which helps to have a single source of truth. The documentation is also great and due to the SDK etc you're quite flexible and can customize how you want to integrate it into your UI. The mobile app release was a nice surprise as well and makes it easy to respond to requests on the go. It's very feature packed and helps with a lot of things that are crucial for startups.

The product is incredibly well-designed and frictionless. We use it for our changelog with automated email notifications to specific segments, feedback collection to prioritize what matters most,. We're also using the help center since the beginning and started using support tool, which is very promising. What really stands out is how fast and consistently the team ships. Before subscribing, I asked about their vision and specific features on their roadmap ,they delivered on almost everything because it was aligned with a coherent product vision. That's rare. Having everything in one place (changelog, help center, roadmap, feedback) creates a seamless experience. When replying to user feedback, you can reference changelog entries or help articles instantly. It makes daily use genuinely enjoyable.

What I like most is that all user feedback is collected in one place, which makes it easy to stay organized and act on insights. The product has evolved a lot over time, and it’s clear that the team is continuously improving it. The AI chat is also genuinely useful and works very well for us as a support tool for our users, which saves time and enhances response quality. Their support service is great as well.