Etech Global Services
- 2 profiles
- 9 categories
All Products & Services
QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.
Etech Global Services Reviews
Tejas P.
Process AnalystMid-Market (51-1000 emp.)Well-Managed Stats and Smooth Overall Operation
Seth M.
Client Support AssociateEnterprise (> 1000 emp.)Easy, Effective Call Disputes When AI Gets It Wrong
Mehul P.
Process AnalystMid-Market (51-1000 emp.)Easy to Use and Understand, with Detailed Call Reviews
About
Etech Global Services
Etech Global Services is a certified minority-owned BPO providing contact center solutions and AI-powered customer experience services. Founded in 2003 in Nacogdoches, Texas, the company operates seven contact centers across the US, India, and Jamaica. With 3,600 employees, Etech processes over 200 million customer interactions annually. Its proprietary platforms, QEval and Etech Insights, combine human expertise with AI to deliver quality monitoring, agent coaching, and customer analytics that drive measurable business results.