QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.
The software effectively aids in identifying mistakes and promoting improvement, which is crucial for learning. However, the marking system has some limitations that could be addressed for better accuracy.
View Full ReviewQEval offers a structured approach to performance evaluation, helping teams identify strengths and areas for improvement through consistent scoring and feedback. This framework enhances quality and productivity by maintaining high standards and improving accuracy.
View Full ReviewThe reviewer expresses strong dissatisfaction with Qeval, describing it as a platform that demotivates users and provides biased evaluations. They find no redeeming qualities in the product, including its integration and user interface.
View Full ReviewEtech Global Services is a certified minority-owned BPO providing contact center solutions and AI-powered customer experience services. Founded in 2003 in Nacogdoches, Texas, the company operates seven contact centers across the US, India, and Jamaica. With 3,600 employees, Etech processes over 200 million customer interactions annually. Its proprietary platforms, QEval and Etech Insights, combine human expertise with AI to deliver quality monitoring, agent coaching, and customer analytics that drive measurable business results.