QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.
QEval delivers structured feedback on customer interactions, aiding in performance improvement and quality maintenance. The evaluations are clear and insightful, making it easy to identify coaching opportunities and areas for personal growth.
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Etech Global Services is a certified minority-owned BPO providing contact center solutions and AI-powered customer experience services. Founded in 2003 in Nacogdoches, Texas, the company operates seven contact centers across the US, India, and Jamaica. With 3,600 employees, Etech processes over 200 million customer interactions annually. Its proprietary platforms, QEval and Etech Insights, combine human expertise with AI to deliver quality monitoring, agent coaching, and customer analytics that drive measurable business results.