QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.
QEval provides clear and structured feedback that effectively highlights performance strengths and areas for improvement, making the quality review process more efficient and objective. The standardized scorecards and evaluation criteria contribute to consistent and fair assessments across customer interactions.
View Full ReviewThe software provides clear guidance on necessary processes and key parameters, helping users understand their performance and areas for improvement. This clarity supports effective tracking of performance metrics.
View Full ReviewEtech Global Services is a certified minority-owned BPO providing contact center solutions and AI-powered customer experience services. Founded in 2003 in Nacogdoches, Texas, the company operates seven contact centers across the US, India, and Jamaica. With 3,600 employees, Etech processes over 200 million customer interactions annually. Its proprietary platforms, QEval and Etech Insights, combine human expertise with AI to deliver quality monitoring, agent coaching, and customer analytics that drive measurable business results.