QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.
The software enhances performance and offers smooth integrations, which are crucial for effective operations. Additionally, it provides valuable support for resolving errors, contributing to a more efficient workflow.
View Full ReviewThe Supervisor Dashboard and Active User Dashboard offer valuable insights into team performance, making it easier to monitor individual contributions. However, the accuracy of the Call Summary and AI-generated options requires enhancement, particularly when reviewing call recordings.
View Full ReviewEtech Global Services is a certified minority-owned BPO providing contact center solutions and AI-powered customer experience services. Founded in 2003 in Nacogdoches, Texas, the company operates seven contact centers across the US, India, and Jamaica. With 3,600 employees, Etech processes over 200 million customer interactions annually. Its proprietary platforms, QEval and Etech Insights, combine human expertise with AI to deliver quality monitoring, agent coaching, and customer analytics that drive measurable business results.