QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.
QEval effectively tracks call quality, providing valuable insights for users. However, the navigation and layout could benefit from simplification to enhance user experience.
View Full ReviewQEval effectively identifies call errors and highlights areas for improvement, contributing to enhanced call quality. The initial setup process is straightforward, making it accessible for users.
View Full ReviewQval provides valuable insights into agent strengths and areas for improvement, allowing agents to focus on their skills while addressing weaknesses. However, the absence of call playback functionality limits the ability to review past interactions.
View Full ReviewEtech Global Services is a certified minority-owned BPO providing contact center solutions and AI-powered customer experience services. Founded in 2003 in Nacogdoches, Texas, the company operates seven contact centers across the US, India, and Jamaica. With 3,600 employees, Etech processes over 200 million customer interactions annually. Its proprietary platforms, QEval and Etech Insights, combine human expertise with AI to deliver quality monitoring, agent coaching, and customer analytics that drive measurable business results.